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Terms of business

These terms apply to all work we carry out for you. Together with the written quote we send you, they form our agreement. By paying the deposit you accept them.

Tektura is a trading name of Daniel Hutchins, [ADDRESS]. "We" and "us" means Tektura; your contract is with Daniel Hutchins.

1. What we will do

We will design and build the website or system described in the quote, to the page list and specification set out there, using reasonable skill and care. Anything not named in the quote is not included. That isn't meanness — it's what makes a fixed price possible.

2. Fees and payment

  • The fee is stated in the quote. Unless it says otherwise, it is 50% on acceptance and 50% on completion.
  • We begin work when the deposit clears.
  • The balance is due before the site goes live. The site is published once payment is received.
  • Invoices are payable within 14 days.
  • Late payments may carry interest and costs under the Late Payment of Commercial Debts (Interest) Act 1998.
  • The deposit is non-refundable, because it reserves time in our schedule that we have then turned other work away for.

3. Revisions

The fee includes two rounds of revisions at the design stage, and a further round of corrections before launch. A round means one consolidated set of feedback from you. Please gather comments from everyone who has a view before sending them — piecemeal feedback over several weeks is the single most common cause of a project running long. Further rounds, or changes after design sign-off, are quoted separately.

4. What we need from you

The timescale assumes you will provide all text, images, logos and other content by the date we agree; respond to questions and review requests within five working days; and nominate one person with authority to approve work on your behalf. If content or approvals are late, the launch date moves. If a project stalls on your side for more than 60 days, we may invoice for the work completed to that point and re-schedule the remainder when you're ready.

You confirm that any content you give us is yours to use, or properly licensed, and that it doesn't infringe anyone else's rights.

5. Changes to the scope

If you want something that isn't in the quote, tell us and we will quote for it in writing before doing any of it. No additional work is carried out, and no additional cost incurred, without your agreement in writing first.

6. Ownership and credit

  • You own your domain name, registered in your name, on your account. We will never register or hold a domain on your behalf.
  • On final payment, ownership of the finished website — the design, the code we have written for you, and the content — transfers to you. Until final payment, it remains ours.
  • Third-party components (fonts, libraries, payment services, stock images) remain the property of their owners and are licensed to you under their own terms. We will tell you what these are and what they cost.
  • We retain the right to reuse general techniques, code patterns and know-how developed during the project. This does not include anything specific to your business.
  • We may show the finished work in our portfolio and describe how it was built, unless we agree otherwise in writing.
  • A small credit — "Website by Tektura", linked — appears in the site footer. It is discreet and it is how people find us. If you would rather it wasn't there, that can be arranged for a one-off fee.

7. Hosting and third-party services

Hosting, email, payment processing and any other third-party services are your accounts and your costs, unless the quote says we are hosting the site under a care plan. We are not responsible for the performance, availability, pricing or terms of services we do not control.

8. Launch, snagging and support

30 days from launch are included for fixing faults in what we built. Report anything that isn't working and we will put it right at no charge. This covers defects, not new ideas, new content or changes of mind. After 30 days, work is charged at our hourly rate or covered by a care plan if you take one. A care plan is billed monthly in advance and either of us may end it with 30 days' notice.

9. What we guarantee

We will build the site with reasonable skill and care, and test it on current versions of the major browsers on desktop and mobile. We can't guarantee that the site will be free of every error, that it will work on obsolete browsers or devices, that third-party services will keep working, or that it will achieve any particular search ranking, traffic level or commercial result.

10. Limits on our liability

  • Our total liability under this agreement is limited to the total fees you have paid us for the work in question.
  • We are not liable for indirect or consequential losses, loss of profit, loss of business, loss of data, or loss of anticipated savings.
  • Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
  • You are responsible for keeping your own backups of content you supply.

11. Confidentiality and data

We will keep confidential anything you tell us that is plainly not public, and use it only for your project. Where we handle personal data belonging to your customers, we do so only as needed to build and maintain the site, and we will comply with UK data protection law.

12. Ending the agreement

Either of us may end this agreement in writing. If you end it, you pay for the work completed up to that date, and the deposit is not returned. If we end it other than for non-payment, we will refund any part of the fee covering work we have not done, and hand over what has been completed.

13. General

  • Independent contractors. We are self-employed and responsible for our own tax and National Insurance. Nothing here makes either of us the other's employee or agent.
  • Subcontracting. We may use a subcontractor for specialist work — photography, illustration, copywriting — but we remain responsible to you for it.
  • Whole agreement. The quote and these terms are the whole of what we have agreed, and replace anything discussed beforehand.
  • Changes. Any change to these terms must be in writing and agreed by both of us.
  • Law. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Version 1, September 2026.